Report Bad Checks
The Report Bad Checks feature allows you to report any bad activity on a specific transaction, additionally, with this feature you have the ability to block a company or a customer to prevent them from cashing any future checks no matter who is present at your store. This is extremely helpful to stop any further fraud or bounce activity from happening.
This feature can access the transaction by:
- Check amount
- Alternate search (i.e. company routing/account, check number, company/customer name, etc.)
The summary gives you information such as:
- Transaction date/time
- Company name
- Check details (i.e. check number, amount, commission, fees, amount paid)
- SAR information and OFAC/SDN confirmation
- Plus related information such as customer image, ID, fingerprint and company details
From this window, you can select the type of bad check you want to report such as:
- NSF
- NSF but Paid Back
- Fraud
- Stop Payment
Plus you can block company or customer by clicking on the BLOCK button under customer picture in customer tab or BLOCK button under company tab
You can print transaction receipt, customer profile, report the bad check image or draft a bad check letter.
If you need assistance with the report, you can connect with an Agent via our support portal.
